Effective From: February 23, 2019

3idea collects personal information, which is information that you provide to the company and that personally identifies you, such as your name, address, telephone number, email address, credit/debit card information, bank account information, user identification, password, and government issued information number.

3idea uses and shares your personal information as follows:

1. 3idea engages service providers and suppliers to deliver products and services. The providers and suppliers include, for example, credit card and data processors, providers of customer support, email service providers, and transportation agents. 3idea's service providers and suppliers are contractually required to maintain the confidentiality of the information received from 3idea and may not use it for any purpose other than to carry out the services they are performing for 3idea.
2. 3idea may send your personal information to other 3idea-owned or affiliated business entities worldwide. By accessing the 3idea website, registering for an account, or otherwise providing 3idea with your personal information, you agree to the transmission of your personal information throughout the global network of entities owned by or affiliated with 3idea.

Except as stated in this Privacy Policy, 3idea will not share your personal information with non-3idea third parties without your permission, unless to:
1. Respond to an authorized request for information from police or other governmental authority.
2. Comply with a subpoena, court order, regulation or law.
3. Investigate and help prevent security threats, fraud or other malicious activity.
4. Enforce/protect the rights and properties of 3ideas or its affiliated companies.
5. Protect the rights or personal safety of 3idea, its employees, and third parties on or using 3idea property, when permitted and consistent with applicable law.
6. Facilitate strategic or business goals of selling, buying, merging or otherwise reorganizing the 3idea business so long as appropriate protection for the personal information is required before disclosure.

3idea uses various measures to safeguard your personal information from unauthorized access, alteration, disclosure, and destruction. 3idea limits the employees who have access to your personal information to only those with a legitimate business need. The portions of the 3idea website where personal information is collected is under encryption. Not with standing 3idea's best efforts, no technology can provide absolute security for communicating information or making online purchases.

It is crucial for your to maintain the confidentiality of your account information with 3idea, including but not limited user identification and password. You are solely be responsible for your disclosure of your user identification and password to a third party.

The 3idea website, online services, email messages, and advertisements may use cookies and other technologies such as web beacons and pixel tags. These technologies help us to better understand user behavior, tell us which parts of our website people have visited, facilitate and measure the effectiveness of advertisements and web searches, and make your experience with 3idea more convenient and personal. 3idea considers information from cookies and other technologies to be non-personal information, unless contrary to law.

You can choose to set your browser to notify you when you receive a cookie, which gives you the option of rejecting or accepting the cookie. However, you should note that certain features of the 3idea website will not be available if you disable cookies from your computer.

3idea allows third parties who advertise on the 3idea website to use cookies. 3idea Privacy Policy does not govern the privacy practices of third parties. You should refer to the privacy policies of the third party advertiser.

For your convenience and information, there are links on the 3idea website to third-party websites. If you access those links, you will leave the 3idea website. 3idea does not control those third party sites or their privacy practices. Any personal information that you provide to those third parties or non-personal information that is collected by those third parties is governed by their privacy practices, not 3idea Privacy Policy. You should review the privacy policies of those third parties in advance of using those third party websites.

3idea does not knowingly collect personal information from children under the age of 13 and does not target its website to children under that age. If 3idea learns that it has collected the personal information of a child under 13, it will delete the information as soon as possible.

3idea may modify or amend its Privacy Policy. The revised Privacy Policy will be posted here, with an updated revision date. When the Privacy Policy is changed in a material way, 3idea will post a notice on its website.

If you have any questions or concerns about 3idea Privacy Policy, please contact us at "info@3idea.in."

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. A 15% restocking fee will be applied to the item(s) you returned If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at info@3idea.in.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can't offer you a returns or exchange.

In order to protect your rights, please check the item is correct and completed immediately after you receive it. If the product is defected or damaged during the delivery, please contact customer service immediately.

To be eligible for a return, your item must be UNUSED and in the same condition that you received it, restocking fee may apply. It must also be in the original packaging, the end-user is responsible for any damage incurred during shipping.

To complete your return, we require a receipt or proof of purchase.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@3idea.in.

To return your product, you should file a return case with us first by sending us an email to info@3idea.in and include the following information in your email:

• Order/ Invoice No
• Item(s) you wish to return
• Reason for return
• Your name, email, address, and contact number

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Product dispatch & delivery duration will be within Maximum 7 Days.

Customers are strongly advised to record a complete and continuous unboxing video immediately upon receiving the product.

This video is mandatory in case of:

• Transit damage
• Missing parts
• Incorrect product delivery

The unboxing video helps us validate claims and obtain approval from the manufacturer, ensuring faster resolution.

For any under-warranty repair or in-house service, the product must be shipped only in its original packaging, including all foam, supports, and protective materials provided at the time of delivery.

If the product is sent to our authorized service center without the original packaging:

• The warranty may be void, and/or
• Any damage occurring during transportation will not be covered under warranty

In such cases, 3Idea Technology Ltd. shall not be responsible for transit-related damages.

The customer is solely responsible for ensuring the product is properly packed and safely shipped to prevent damage during transit, as per manufacturer guidelines.

Failure to comply with the above guidelines may result in rejection of warranty claims or chargeable repairs.