Unboxing Video Requirement

Customers are strongly advised to record a complete and continuous unboxing video immediately upon receiving the product.

Mandatory in case of:

• Transit damage
• Missing parts
• Incorrect product delivery

The unboxing video helps us validate claims and obtain approval from the manufacturer, ensuring faster resolution.

Original Packaging Mandatory

For any under-warranty repair or in-house service, the product must be shipped only in its original packaging.

Includes all foam, supports, and protective materials provided at delivery.

Warranty Limitation

Without original packaging, the following may apply:

• Warranty may be void
• Transit damage not covered

3Idea Technology Ltd. is not responsible for transit-related damages in these cases.

Transportation Responsibility

The customer is solely responsible for ensuring the product is properly packed and safely shipped.

Follow manufacturer guidelines to prevent damage during transit.